How It Works?
Processing Times
Our orders are carefully packaged and shipped directly from our centralized distribution center located in the heart of San Diego. This allows us to efficiently process and dispatch all incoming orders with speed and precision. Once your order is received and verified, our team of experienced fulfillment specialists gets to work, meticulously selecting, packing, and labeling each item to ensure it arrives at your doorstep in pristine condition. With advanced logistics and a streamlined workflow, we are able to turn around most orders within
1-5 business days, getting your purchases to your home in a timely manner.
Shipping Rates
We offer standard shipping to all of our customers at checkout. Before you pay, you will see your total shipping cost and you can choose the option that is best for you.
Why Has My Order Not Shipped Out Yet?
Sometimes our shipping partners do not update their tracking information on time, so they may tell you the package is still in our hands when it is actually en route to you! Other times, the weather or holidays can slow things down, or the carrier may be running late. Sometimes it takes them a while to make sure the package is delivered appropriately according to its contents.All too often, someone doesn’t scan the package at a stop on the way, making it appear like the delivery is farther away from you than it actually is. It’s quite common for a post office to skip scanning so they can save time and move packages along quicker. You’ll know this happened if the package shows up at your door suddenly with no tracking history.
Need To Make Changes To Your “Ship To” Address?
Please make sure your shipping address is CORRECT before you submit your order, as it’s your responsibility. We ship orders daily, Monday - Saturday. Sometimes we may not be able to intercept an incorrect order before it goes out to the wrong address. If you made a mistake in the shipping address, we are NOT responsible and we’re sorry to tell you that the order has likely already left our hands.We will not accept changes in your shipping address once the order has been processed and mailed. If the package is returned to us, then we will try to arrange to have it shipped to your new address.
How It Works?
REFUND/RETURN POLICY
All requests for refunds and returns must be made 14 days from your original purchase date. All customers requesting a refund must first fill out the Refund Request Form before any refunds will be issued.If you have any UNOPENED product, we ask that you please ship it back to us, we will pay for the return shipping (Request A Return Shipping Label). If your product(s) has been open or used, no problem, we can still refund you if you are unsatisfied with your purchase, just fill out the Refund Request Form first. If you’ve received the wrong item or just wish to exchange, please see the “Exchanges/Received Wrong Item” section below.Are you returning any Unopened Product? Please check the following:
- Returned items must be unopened, in original packaging.
- Pack the item(s) securely in the package along with the order number or the original packing slip.
- Use USPS to ship your returned product
Ship All Returns To:
The Honeybee Family LLC
9556 Tropico dr
La Mesa, CA 91941
ISSUED REFUNDS
We issue all refunds via the credit card used to make the original purchase. After we receive your completed Refund Request Form, we will process your refund and credit the original credit card which you first used to make your purchase. Please allow up to 7-10 business days to see the refund reflected on your statement.
